Terms and Conditions

Terms and Conditions



By placing an order on this site, you accept and agree to abide by all these terms and conditions.


All prices quoted are in £ GBP and are inclusive of VAT at the current rate.


Delivery times stated are approximate, but we endeavour to dispatch orders within the stated times. Shipping options and turnarounds are stated in terms of working days (Mon-Fri excluding Bank Holidays).It is the customer’s responsibility to make sure that all contact details, including the delivery address, are correct and that the customer is able to accept the delivery at the address given. Orders which are returned to us due to the customer not being able to accept delivery at the given address will be subject to another delivery cost to be borne by the customer. Very occasionally delays occur which are outside our control. We cannot be held responsible for courier delays after orders have left us.

Orders paid for by Paypal can only be delivered to the confirmed address provided to us by Paypal.


By placing a confirmed order, the customer accepts that the order is final. We will try to accommodate order changes or cancellation requests, but cannot guarantee it will be possible.


By uploading artwork to the site, the customer confirms that they have permission to use the artwork, and that it doesn't contravene any copyrights, trade marks or other licences. It is the customer's responsibility to ensure that artwork uploaded is of high enough quality and resolution to be printed at the size requested. We will not be responsible for poor printing results when low quality artwork has been provided. If you're unsure whether your artwork is high enough resolution, please contact us before placing an order. We will print images as they are uploaded, and will not make any changes (eg remove background) unless agreed by email.


Garments offered on the site are subject to availability. In some cases, due to garments being out of stock, it may be necessary to substitute them for an alternative. Alternative garments will be of at least an equivalent quality as the original chosen garment, and we will try to notify the customer of any necessary garment change when time allows. Garment sizes given on the site are provided by the manufacturer. They are reasonably accurate and ‘industry standard’, but are given as a guide only. We are unable to refund or exchange orders where an incorrect size has been ordered.

Garment images are for illustrative purposes only, and may not accurately represent the actual garment due to limitations of the web display processes, particularly in relation to garment colours. If garment or print colour is critical, please contact us before placing an order.


Wash garments on a cool 30 degree wash, inside out, and always iron the garment inside out. Also, do not tumble dry or dry clean any printed garments.


Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations.


Claims arising from damages, delay or partial loss in transit must be made via email so as to reach us within 5 working days of delivery. All claims with regard to the quality or quantity of the goods must be made via email so as to reach us within 5 working days of receipt of goods, or such goods shall be deemed to comply with the terms of the contract. Claims in respect of non-delivery must be made so as to reach us within 15 working days from placement of order.


To the fullest extent permitted by law, neither Personalised Warehouse nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content,
materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.