In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately, it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Personalised Warehouse reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Our goal is one hundred per cent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example, a medium produced by Fruit of the Loom may differ from a medium by Gildan. On every product, there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.
This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that item's size information. If you receive garments that do not measure what we say, please contact us and our customer service team will be happy to help.
All personalised items from Personalised Warehouse are made to order; this includes items purchased from our "pre-designed" section or items purchased through affiliated merchandise stores.
Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.
If you have any other delivery related questions, simply contact our friendly UK based support team who will be happy to answer any questions you have.